POLICIES
We take great care in devoting the time necessary to provide you this service. Please respect our time by showing up to your appointment on time and, if you must cancel, doing so with greater than 24 hours' notice. Please see below for our payment, return, no-show, cancellation, and late arrival policies:
1. Payment for all cosmetic medical procedures will be collected prior to treatment. If treatment plan changes, refunds/additional charges will be made accordingly.
2. No-shows will be charged the cost of the service booked. This penalty is non-refundable.
3. Cancellations under 24 hours ("late cancel") will be charged $50.
4. If you arrive more than 10 minutes late for your appointment, we may be unable to accommodate you if your tardiness will interfere with the next client's appointment time. Should you arrive too late to fulfill your appointment, a rescheduling fee of $50 will be assessed.
4. First-time clients must pay in full to book online. Fee will be credited toward scheduled service. Fee is forfeited for no-shows or late cancelations.
5. A valid credit card on file is required for booking. If you do not wish to leave a card on file, please call us to pre-pay for your visit. This payment is non-refundable.
6. All pre-appointment paperwork is to be completed a minimum of 24 hours PRIOR to your arrival. All necessary forms are accessible through your client portal. If you show up to your appointment without all documentation complete you may be asked to reschedule, and a rescheduling fee ($50) will be assessed.
7. Each client is allowed three (3) penalty-free sick/emergency calls per year. All further instances will be charged for in accordance with our late-cancellation policy.
8. We are unable to accept returns on opened skin, hair, face, or body care items, and we do not refund the cost of completed treatments. We will replace any damaged goods or items if damaged at the time of purchase. Gift items may be returned within 30 days if unused, unopened, and with proof of purchase. All returns and refunds are subject to manager discretion.
9. Children are not allowed in treatment areas, nor may they wait in the lobby or waiting room unsupervised. Please arrange for your children to be supervised off-site for the duration of your visit. If you arrive with your child, you will be asked to reschedule and will be charged a $50 rescheduling fee.
10. We do not combine discounts. We will apply the best discount available at the time of your service but do not allow the combining of discounts. Discounted gift cards may not be used to purchase discounted services. Bundle laser discounts are only applicable if bundling three or more full-price areas. Package discounts may not be combined with any other special or discount. Membership discounts will be applied as per your contract, unless a better discount is available; you will receive the better of the two.
11. We do not discriminate based on gender, sexual orientation, disability, ethnicity, race, religious affiliation, or political belief. However, we do take our employee's safety very seriously and expect them to be treated with respect. We reserve the right to refuse service to anyone, for any reason.
12. Sexual harassment or advancements/solicitation of any kind will result in termination of the service, full price charge, and excusal from the practice. Criminal charges will be filed if applicable.
13. Kindness is a requirement of remaining a client at Allyn Aesthetics. If you exhibit behavior that does not align with our core values you will be asked to seek services elsewhere.
* We understand that life happens, and if you communicate with us, we're more than willing to show some grace. However, when you no-call/no-show and fail to respond to our messages, that tells us that you don't respect our professionalism or our time. For this we have zero tolerance. Any client that no-call/no-shows will be banned from online booking and will be required to pre-pay any future services.